Communications Benchmarks 2023 report – engaging with the public

It was a challenging year for communications staff at central banks. Surging global inflation prompted many central banks to begin the fastest monetary tightening cycles in decades, putting pressure on communications specialists to keep the public informed in a speedy, engaging, and tactful manner. At the same time, disruptions caused by the Covid-19 pandemic have pushed many communication teams to adopt digital channels such as social media and virtual conferences more widely.

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