The winning bank took continuous efforts to provide the best mobile banking experience to its customers. Driven by the forward-thinking, customer-centric approach to banking, more than 460 new digital services and enhancements were introduced in 2022, like Hong Kong’s first-in-market Mobile Cheque Deposit and Green Receipt service together with a full range of digital wealth management capabilities, which well demonstrated the bank’s commitment in providing first-in-class innovations and seamless omni-channel banking experience. 

For its comprehensive mobile banking offerings, and the commitment to combining customer-centric creativity and digital technology to enhance customer experience, the award of Best Mobile Banking Service in Hong Kong goes to Hang Seng Bank.