Raiffeisen Bank International AG (RBI), one of the leading banks in Austria and CEE, has selected Surecomp® to strengthen its trade finance customer engagement.

Aiming to elevate the bank’s service delivery, RBI will use Surecomp’s collaborative trade finance platform RIVO™ to streamline the management and processing efficiency of guarantees and letters of credit (LC).

Without the need for customisation, Surecomp’s RIVO™ is deployed as a SaaS solution hosted by Amazon Web Services (AWS), enabling Raiffeisen to enrich its business capabilities without needing internal IT resources. With swift onboarding and no service interruptions, RBI will be able to seamlessly enhance its trade finance business operations. RBI’s global corporate customers will be serviced with a fully digital workflow and state-of-the-art processes.

Sabine Zucker, head of group transaction banking at RBI, said: “Delivering a superior digital service to our customers is our top priority. Recognising Surecomp’s market standing and its adoption by numerous prominent European trade finance banks, we appreciated their grasp of our business needs, attention to customer experience, and practical methodology. This move will undoubtedly facilitate growth and allow us to focus on developing new markets.”

Tal Weiser, Surecomp’s chief revenue officer, said: “We are delighted to welcome RBI to the Surecomp customer community. As Austria’s trade finance bank, recognised for its commitment to superior customer experience, particularly in the CEE market, we are proud to be supporting its growth. We are confident that this collaboration and the benefits of digital trade finance will promote seamless trade for the extended RBI customer base.”

 Re-disseminated by The Asian Banker